![]() ![]() Since launching, more than 17,000 guests have seamlessly joined the waitlist via Yelp from the comfort and safety of their home, car, or en route. Results shown for 66 IHOP ® locations over a 12-month period. Nathan Hughes was on a mission to bring innovative technology into his locations to modernize their waitlist system and improve organization at the front doors. IHOP ® was old school in the sense that they used pen and paper to manage long lines out the door and crowded lobbies during peak hours. You can do everything you would want with the platform and we’re now better able to manage the guest experience at our front doors.” Nathan Hughes, Director of Restaurant Excellence and Training, Mr. Yelp has the most intuitive online waitlist and table management system that works the way a restaurant operates. “The data we have access to is a huge benefit to our operations.” “Yelp has been a godsend for us, especially on the weekends,” said Nathan Hughes”, The ability to communicate directly with our guests via text on the status of their table has been invaluable!” Nathan and his team can use Yelp’s robust aggregate and single location data to track performance week over week. Nathan Hughes, Director of Restaurant Excellence and Training, and his team balanced transparency and safety by allowing guests to view live wait times, add themselves to the list, check their place in line, and receive text notifications when their table was ready, all without having to step foot in the restaurant. implemented Yelp Waitlist at all 66 IHOP® restaurants to bridge the gap between safety, operations and better manage the guest experience. is a management company that operates 66 IHOP® locations in eight states. Today, the brand has over 1,600 locations, all of which are owned and operated by independent franchisees. Families have been enjoying their breakfast favorites since 1958. IHOP ® is one of the largest and most well-loved casual dining restaurant chains in the world. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |